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6 Healthcare Staffing Benchmarks & Metrics to Know

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Key performance indicators (KPIs) are crucial for healthcare organizations looking to enhance patient care and operational efficiency through data-driven decision-making. Instead of relying on intuition or “best guesses,” healthcare leaders can leverage these benchmarks to address staffing challenges, optimize resources and ensure the long-term well-being of their organizations.

Here are a few essential healthcare staffing metrics that every organization should closely monitor to succeed in this field.

1. Patient-to-Staff Ratio

Burnout is a persistent challenge in healthcare, and maintaining an optimal patient-to-staff ratio is critical for mitigating it. Ensuring that each healthcare professional is responsible for a manageable number of patients helps prevent burnout, reduce errors and maintain high standards of care.

2. Physician Retention Rate

Physicians are the backbone of any healthcare organization. Retaining experienced physicians is not only more cost-effective than recruiting new ones but also crucial for maintaining continuity of care. Monitoring physician retention rates offers valuable insights into job satisfaction and can highlight areas that may need improvement.

3. Time-to-Treat

Care delivery speed and efficiency directly impact patient satisfaction and outcomes. The time-to-treat metric measures the duration from when a patient enters the facility to when they actually receive treatment. A well-managed healthcare organization strives to minimize this time while ensuring that care quality remains uncompromised.

4. Credential Scheduling

Proper credentialing of healthcare staff is essential for minimizing liability risks and ensuring compliance with regulatory standards. Tracking the time and resources spent on credentialing provides a clear view of the organization’s operational health and helps avoid potential legal issues.

5. Staffing Hours

Staffing hours measure the time healthcare professionals spend directly administering care to patients. Balancing staffing hours involves weighing the risks of overstaffing against the dangers of understaffing, which can lead to employee burnout. Effective management of this metric is key to maintaining patient care standards and staff well-being.

6. Nurse Turnover Rate

A high nurse turnover rate can signal underlying issues within the organization, such as declining morale or insufficient resources. Monitoring this metric enables organizations to address potential problems before they escalate, helping to ensure a stable and satisfied nursing staff.

Improve Healthcare Staffing Benchmarks With MedCerts

Working with MedCerts Partner Solutions can bring many advantages to your healthcare organization. They can provide your organization with a pipeline of highly trained and certified professionals who can fill gaps in your staffing roster as needed. A partnership with MedCerts can mean:

  • Improved employee retention: You can fill vacant positions with individuals who are well-suited for the roles, ensuring employee satisfaction and long-term retention.
  • A more efficient hiring process: We tailor our training programs to address on-demand staffing shortages and reduce the time needed to fill vacant positions.
  • Greater professionalism among your staff: Your staff can earn certifications through MedCerts’ online programs, which train them for your most critical vacancies, emphasizing patient care quality and staff competence.

MedCerts is a trusted partner for numerous healthcare organizations across the country. To turn staffing challenges into strategic operational advantages and set higher standards for efficiency, training and competence, connect to get in touch with an Account Manager today.

Ready to Solve Your Organization’s Needs?

Schedule a Meeting with MedCerts Partner Solutions


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Written by

Jennifer Kolb

National Director of Workforce Development

As MedCerts National Director of Workforce Development, Jennifer Kolb is responsible for overseeing strategy and business development efforts at MedCerts with an emphasis on the k-career pipeline.

Prior to MedCerts, Jennifer served in several leadership positions at Tallo and Hawkes Learning where she built and lead sales and marketing, new product launches, technology development updates and an entire product relaunch to be ADA compliant.

Jennifer has spent a decade within the workforce industry working with educators, state leaders, business and industry officials, post-secondary institutions and grant organizations from across the country, all with the mission of bettering people’s lives. Coming from a long line of educators and with a business-centered mindset, Jen is passionate about student success and cultivating creative strategies for ensuring all talent has access to educational and career-related opportunities.

Jennifer earned a Bachelor of Science Degree in Marketing and Psychology with a focus in business management from Clemson University.

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