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Post-Secondary Education Success: 4 Tips to Help Your Clients

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As a case manager, you play a critical role in your clients’ future success, both in their career and personal lives. The right guidance and support can determine whether clients embark on a rewarding career path or face another setback. Understanding the challenges they face and matching them with the best program for their needs is the key to post-secondary education success. Here are some tips for how to support clients through job training programs.

Set Realistic Goals

Encouraging clients to pursue their dreams is important, but setting unrealistic goals can lead to setbacks. Start by conducting an assessment of their interests and abilities to get a better idea of their readiness for post-secondary education. This will help you determine the best path forward. 

For most of your clients, breaking up their goals into smaller steps will be the most accessible way to achieve them. For example, if you have a client who wants to become a high-level cybersecurity professional but doesn’t have the experience or qualifications, you can start them off in an entry-level program where they can gain the fundamentals they need before taking the next step. 

Choose the Right Program

Once your clients have a clear idea of what they want to achieve, your next step is to help them find the right program. Short-term online programs are ideal for clients balancing family or work commitments that limit in-person learning. 

Online job training providers like MedCerts offer structures designed to support clients’ success. Because these programs are designed for non-traditional learners, they’re particularly well-positioned to work with your clients by offering services such as Student Success Advisors who will work with them to overcome obstacles to completing the program. 

Programs such as MedCerts also make your job easier by accepting funding options such as workforce grants, which can make the program free for many of your clients. If your client doesn’t qualify for workforce grants, they can often take advantage of other funding opportunities to make their program affordable. 

Create a Detailed Support Plan for Student Success

The best way to overcome obstacles to success is to anticipate them and plan for them in advance. Consider your client’s personal circumstances and what hurdles they may face in completing their program. Do they need reliable internet access to attend online classes? Is their home environment conducive to studying? 

By asking these questions ahead of time, you can help your client develop a plan for overcoming obstacles. If they don’t have a quiet place to study, you can point them towards options such as studying in the local library. If they need internet access, you can match them with community resources that can provide it. 

Plan Ahead for Client Success

By anticipating challenges and developing a plan to overcome them — including finding the right program and community resources — you can help your clients get the job training they need to unlock a rewarding career and a brighter future. 

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Written by

Jennifer Kolb

National Director of Workforce Development

As MedCerts National Director of Workforce Development, Jennifer Kolb is responsible for overseeing strategy and business development efforts at MedCerts with an emphasis on the k-career pipeline.

Prior to MedCerts, Jennifer served in several leadership positions at Tallo and Hawkes Learning where she built and lead sales and marketing, new product launches, technology development updates and an entire product relaunch to be ADA compliant.

Jennifer has spent a decade within the workforce industry working with educators, state leaders, business and industry officials, post-secondary institutions and grant organizations from across the country, all with the mission of bettering people’s lives. Coming from a long line of educators and with a business-centered mindset, Jen is passionate about student success and cultivating creative strategies for ensuring all talent has access to educational and career-related opportunities.

Jennifer earned a Bachelor of Science Degree in Marketing and Psychology with a focus in business management from Clemson University.

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